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Terms & Conditions

Welcome to Tranquillity Beauty Salon

Kindly review our salon policy below. Please note that by booking an appointment you are accepting the terms and conditions of our salon policy.

FEEDBACK

Any feedback regarding your treatments is greatly appreciated. You can leave feedback via our Facebook page.

ARRIVING AT THE SALON

If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.

We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.

We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)

Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.

If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.

We recommend that you plan ahead for your visit to our salon.

We’ll be happy to answer any questions you may have about our location, parking, and travel options.

BOOKING APPOINTMENTS VIA PHONE OR FACEBOOK

You can book a preferred appointment slot over the phone to guarantee an appointment. Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed. Please note, booking an appointment via Facebook, the appointment will not be booked until the appointment time has been confirmed to the client by the salon. Being offered a time slot does not guarantee the space until the salon has confirmed it with the client. We regret we cannot hold bookings with Facebook appointments until confirmation. Tranquillity runs on an appointment-based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so we always advise you to book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).

T & C -Due to a small few new client’s to the salon not turning up for appointments, we will now be requesting that all new clients will now need to pay a “non refundable booking fee” of 50% of the treatment, to secure the appointment, if the appointment is missed or cancelled less than 24 hours prior to the booking, the booking fee is taken to cover this. Please make sure that when you book ahead that you are able to make that date and time.

**COVID READY**

Due to the new way we are required to work, we have introduced new protocols for the safety of the clients and staff. Please read the following carefully, and details of what to expect on your next visit.

DATA PROTECTION – We may be required to share your contact details with the NHS Test and Trace  if requested.

SYMPTOMS OF COVID -19 – If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment.

Due to the new way I am working and to adhere to the new Guidelines I will be asking you to carefully read the new salon etiquette

Would clients please read the following:

  • Appointments will need to be pre booked. I will only be booking in clients on an appointment only basis. No walk in’s, as the salon door will be locked during an appointment.
  • Make sure you have filled out your pre Covid checklist form
  • Stay at home if you have any Covid symptoms, have been in contact with anyone with symptoms, or anyone in your household has symptoms, and reschedule your appointment for a later date.
  • Arrive on time for your appointment. If you are early, please wait outside, or the inner door and I will collect you once the client before you has left the salon. I will be allowing ample cleaning time between each client.
  • If you arrive late for your appointment you will be required to reschedule for another day, or shorten the treatment time. As we have strict cleaning protocols in place to be ready for the next client.
  • You will be asked to sanitise your hands before and after your treatment.
  • Keep belongings to a minimum, you will be asked to pop your belongings in a box by your treatment table. Please keep your mobile phone in your bag during the treatment.
  • You may bring a bottle of water with you to your appointment
  • Bring a mask with you, I am able to provide a mask and gloves kit for a small charge if you forget your own
  • Please attend your appointment on your own
  • When you contact the salon via telephone, facebook, please leave a message and i will get back to you. The online booking system will be switched off for now.
  • If you wish to purchase any retail products or vouchers please contact the salon via telephone, and I can arrange a suitable time to pick up, or post them to you.
  • There have been changes to the treatments I can offer, and to the price list. I am aiming to provide more luxury, pampering and package based treatments. Treatments will be subject to change depending on the government guidelines.
  • The door will be locked throughout your appointment, and appointments will be strictly 1-1. I will not leave the treatment room during the treatment. Please bring a mask with you. If you don’t have a mask, I can supply a mask and glove kit for a small charge.
  • If you are have any questions or are unsure of anything please don’t hesitate to ask.
  • If you are in the Vulnerable category you can request a suitable time to come in which would make you feel more comfortable, ie first appointment or last appointment of the day

VOUCHERS

Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted in the salon.

Vouchers are non-transferable, exchangeable or refundable

We accept no responsibility for lost, damaged or stolen vouchers

When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment.

If a booking is made with the voucher and the appointment is missed the voucher will become invalid.

Vouchers cannot be used in conjunction with any ongoing offers in the salon!

DUO TREATMENTS AND PACKAGES AND COURSES

All packages and duo treatments MUST be payed for in advance to secure the booking (non-refundable deposit). We do ask for a minimum notice of 48hrs cancellation. If the treatment packages are cancelled within this time this will incur a cancellation fee of 50% of the total package cost. If the treatment is cancelled on the day we reserve the right to charge you for the full amount.

CANCELLATIONS

Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments then we do offer a text to remind service. But please note that it is still your responsibility to remember the appointment. If you have missed several appointments we recommend that you ring the salon on the day that you wish to have the appointment, and we will do our best to fit you in. We do appreciate your custom, and also appreciate our time is precious.

CANCELLATION POLICY

If you need to cancel your appointment, please call the salon at least 24 hours (48 duo and packages) in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to the next appointment. For missed appointments the full cost of the appointment will be charged to the next appointment.

REFUND POLICY – PRODUCTS

At Tranquillity Beauty Salon all our products are sold as brand new and for personal use only. We cannot give refunds on any products sold due to health and safety reasons. If there is a fault with the product we will contact the manufacturer for a resolution.

TREATMENT AFTERCARE

Please refer to the aftercare for all services on the treatment aftercare page. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.

REFUND POLICY – SERVICES

At Tranquillity Beauty Salon all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.

WEBSITE INFORMATION AND PRICES

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

From time to time we add new/remove treatments to/from our menu. Please check with the salon for treatment updates and prices. Treatment times may vary to booking times. Prices and treatments may change.

EMAIL SIGN UP FORMS

The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information. We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Tranquillity to contact you in regards to salon news, information and bookings. You can unsubscribe at any time.

APPOINTMENT TIMES

All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.

NOISE AND MOBILE PHONES

Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.

CLIENT CONSULTATION FORMS

All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.

Personal details taken from clients during consultation procedures are protected under the Data Protection Act.

PATCH TESTING

Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.

AGE RESTRICTIONS

You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

CLEANLINESS

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.

THERAPIST/STAFF ILLNESS

Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

PAYMENT

We accept cash and all major credit cards, we do not accept cheques.

GRATUITY

Our prices do not include gratuity. A cash gratuity is especially appreciated. We cannot accept gratuity payments by card.

Thank you for your understanding.